Accidental Damage Waiver - The fee for accidental damage waiver is 12% of the total rent. Accidental damage waiver is available on all equipment if you select this option in advance. This optional charge is accepted or declined by the customer. If accepted, we will add 12% of the rent to the ticket and you will not be responsible for accidental damage done to our equipment. If declined, there is no extra charge, however, you will be responsible for repairs or replacement due to accidental damage. Accidental damage does not include loss, theft, or vandalism.
Cancellation - A deposit of 1/2 of the rent will secure items for the date of your event. This is a non-refundable, non-transferable charge. We will remove the items from the market so they are no longer available to anyone else for the date of your event. If your reservation is cancelled for any reason, you will forfeit 1/2 of the minimum rent. This cancellation fee also applies to individual items cancelled from a reservation, regardless of whether other items are added. Change of date is a cancellation. Cash, check or credit card may be used for a deposit. The balance is due one week prior to the event.
Canopy / Tent Policy - Our crews work very hard to make your tent attractive, safe and in compliance with all federal, state and local codes & regulations. No matter the time of year, the possibility exists that bad weather may prevent the set up of a canopy or may bring down a canopy once it has been set up. When planning an outdoor event, you should always have a back up plan in case of bad weather. This plan might include special event insurance to cover the considerable costs, available through most insurance companies. Our canopy installers have the right to refuse the set-up of a canopy due to wind, electrical storm, or any other circumstance that would put people and/or our equipment in jeopardy. If this should occur, the full price for said equipment will be charged whether or not it is set up. Cancellation, 24 hours prior to the delivery time, will result in our regular charge of 1/2 of the minimum rent for canceled items. Client understands that tents are temporary structures, designed to provide limited protection from weather conditions, primarily sun and rain. However, there may be situations particularly those involving strong winds and lightning in which tents will not provide protection and may be damaged or blown over. Evacuation of tents to avoid possible injury is recommended when severe weather threatens the area where the tent is erected. People must leave the tents and not seek shelter in tents during such conditions.
Care of Equipment - All china, flatware, food serving equipment, etc. is cleaned, sanitized and packaged in our store. It comes to you “table ready” for immediate use. This equipment should be rinsed food free and repacked in the same containers. Special containers are provided with most of our equipment, please take care that they are returned. Instructions are included with most equipment.
Consultation - Professional consultation is available at no charge to help plan your event. This service may be conducted in our showroom, or by appointment at the site of your event.
Delivery / Pick up Service - Standard delivery and pick-up is curbside, to the front entrance of the ground floor of said property and/or to the nearest drivable point. We require no less than a three hour window for delivery & pick up. Delivery charges do not include the set-up or take down of any equipment. After hours pick ups will incur additional charges. These charges are in addition to our regular pick up and delivery fees. Call for quotes. So that we may accommodate you in a timely manner, please make arrangements in advance for any or all of these special services. The client should be available to count all items upon pick-up and delivery otherwise the counts will be considered accurate.
Deposits - All rentals are paid in advance. A deposit is required for any item unless credit has been applied for and approved. Deposit may be in the form of cash, check, or major credit card.
Linens - Must be returned in the burgundy laundry bags provided. Be sure linens are dry and shaken of any remaining food or garbage to prevent mildew and irreparable damage. Do not pack wet linens as mildew will set in. Be careful with candle wax as it will permanently damage linens. If linen is lost, torn or soiled beyond cleaning the replacement value will be charged in addition to the rental charge.
On Site Services - Client may retain the services of a Sandy's U-Rent employee during the event. Additional charges apply for this service.
Rental Rates - Prices are for one day events and allow for pick up a day prior and return a day following your one day event. Please specify if you would like long term rates. Whether you use the rented item or not you will be charged for time out, not usage.
Reservations - In order to secure your reservation, we require a credit card number to put on file and a signed copy of your contract. It is a good idea to reserve items in advance. We will remove the items from the market so they are no longer available to anyone else for the date of your event. If your reservation is cancelled for any reason, you will forfeit 1/2 of the minimum rent. This cancellation fee also applies to individual items cancelled from a reservation, regardless of whether other items are added. Change of date is a cancellation. Cash, check or credit card may be used for a deposit. The balance is due one week prior to the event.
Set up & Take Down- You may choose to have any or all of your rental items set-up and/or taken down by us. So that we may accommodate you in a timely manner, please make arrangements early for this special service. This service is available for an extra charge. Please call for prices.
Site Preparation - Be sure your site is ready before our crew arrives - sprinklers, (including underground) turned off, lawn mowed, vehicles moved out of the way, gates unlocked, etc.